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All community members are expected to abide by the  published by the Office of Information Technology.

• The best way to get help with technology is to open an .
• If you need help immediately or if you're unable to open a work order, call the Service Desk at 413-796-2200.
• Visit the Service Desk page for the OIT Handbook.

• Every community member is assigned a User ID (also called your "Username"), which, together with a password, is required for access to online systems. 
• As a new employee, you must claim your UserID/Username before it can be used.
• Passwords expire several times a year. Use the Log in Help page to change or recover a lost password.

• Microsoft Outlook is pre-installed on your computer for access to your email and calendars. Or you can use "" from any web browser.
• You must follow these  to control how junk mail is handled.
• Read OIT's email support page for tips on receiving your email on your phone or tablet.

• Connect2U is a web portal that gathers frequently used online university applications into a single point of access. Exactly what you can access from Connect2U depends on whether your role is student, faculty, or staff.
• Connect2U includes some information that isn't available on the University's public website and is the home of the University Posts bulletin board system.

• Community members should select the "WNE" wireless network and then visit any website to authenticate using their University UserID/Username and password. The network remembers your device, so you will only need to log in every few months.
• Guests must use the "WNEGuest" network. Although the WNEGuest network does not require authentication, access to some University systems may be blocked from that network.

• The University is licensed to offer the Microsoft 365 tools to all employees and students.
• Log in to  and enter your email address in the form Username@wne.edu and then enter your WNE password.
• The Microsoft Office 365 suite is free for you to install at home for use throughout your employment with the University.
• Your account includes 1TB of OneDrive cloud storage.

• The Zoom web conferencing system is fully licensed to enable all employees to host University-related Zoom meetings. 
• Visit our Zoom support page to learn more.

• The University uses a cloud-based communications system called Zoom for phone services.
• Most employees do not have traditional desk phones, but instead use Zoom Desktop Software on their computers and/or mobile apps on their cell phones to make and receive calls.
• Visit  for more information and instructions on using Zoom phone services.
• WNE's phone directory is available online.

• Many of the University's business functions are supported by the Ellucian Colleague suite of enterprise software systems. Your level of access to Colleague depends on your role and specific job duties.
• Self-Service provides everyone with role-based access to the elements of Colleague they need in a user-friendly way. For example, faculty may use Self-Service to enter grades, and students use Self-Service to register for courses.
• Self-Service can be accessed via the  portal.